The Costa Rican Electricity Institute (ICE) announced rolling interruptions of phone, Internet and cable services this week in five provinces. Find out if/when it will affect you.
ICE's appeal calls the SUTEL action illegal, inconsistent and flawed due to a “lack of proof and evidence to justify the sanction.” It also argues that ICE’s promotions did not cause any of its competitors to exit the market or block entry to new competitors.
ICE will send electronic invoices, and the company is asking customers to register email addresses at its website: kolbi.cr or at any kölbi store, ICE location or via the customer service hotline 1193. Customers also can call ICE’s automated system at 1187.
ICE was ordered to pay a ₡2.2 billion ($4 million) fine for unfair competition through a discount program aimed at attracting prepaid mobile phone users.
Consulting firm Demoscopía conducted the study from August to October last year, evaluating users' perception of services offered by the five phone carriers for landlines, IP phones, mobile phones and mobile Internet.
A Civil and Administrative Tribunal ordered the Costa Rican Electricity Institute (ICE) to pay ₡500,000 ($945) to two of its customers for a lack of signal that prevented them from seeking help after a traffic accident three years ago. The plaintiffs say the amount awarded is far too little.
National Restoration Party lawmaker Fabricio Alvarado this week launched a social media campaign asking mobile phone users to post a message with the hashtag #modoavioncr every time they have problems making a call, sending an SMS or using mobile Internet.
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