Beginning Aug. 1, customers of the state-owned Costa Rican Electricity Institute (ICE-kölbi) will no longer receive printed bills for landline phone service, Internet and cable TV. Instead, ICE will send electronic invoices,…

The Telecommunications Superintendency (SUTEL) on Thursday slapped the Costa Rican Electricity Institute (ICE) with a ₡2.2 billion ($4 million) fine for unfair competition carried out on two separate ocassions in…

Telephone and Internet customers from the state-owned Costa Rican Electricity Institute (ICE-Kölbi) might experience interruptions as the institute carries out maintenance work throughout this week. The agency alerted the public that work…

Costa Rica's Telecommunications Superintendency (SUTEL) on Thursday disclosed the results of a study that found customer satisfaction rates with mobile services in the country is 74 percent on average. Consulting firm Demoscopía…

A Civil and Administrative Tribunal ordered the Costa Rican Electricity Institute (ICE) to pay ₡500,000 ($945) to two of its customers for a lack of signal that prevented…

National Restoration Party lawmaker Fabricio Alvarado this week launched a social media campaign asking mobile phone users to post a message with the hashtag #modoavioncr  (Airplane Mode…

Amid a national debate over a proposed change in mobile Internet rates, a study released this week shows that rate plans from state-owned carrier Kölbi, part of…

The Telecommunications Superintendency (SUTEL) on July 1 will host a public hearing to propose a change in the way carriers charge for mobile Internet services. But angry…