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Tuesday, January 31, 2023

Telecommunications

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Costa Rica’s telecom regulator sanctions state-owned ICE for unfair competition

ICE was ordered to pay a ₡2.2 billion ($4 million) fine for unfair competition through a discount program aimed at attracting prepaid mobile phone users.

Maintenance work may affect ICE Internet, phone services this week

Works will be carry out all week at specific times and areas, according to a schedule released by ICE.

3 out of 4 cellphone users in Costa Rica are satisfied with their service, survey finds

Consulting firm Demoscopía conducted the study from August to October last year, evaluating users' perception of services offered by the five phone carriers for landlines, IP phones, mobile phones and mobile Internet.

Court orders state-run mobile carrier to pay customers for poor coverage

A Civil and Administrative Tribunal ordered the Costa Rican Electricity Institute (ICE) to pay ₡500,000 ($945) to two of its customers for a lack of signal that prevented them from seeking help after a traffic accident three years ago. The plaintiffs say the amount awarded is far too little.

Social media campaign targets problems with mobile network coverage

National Restoration Party lawmaker Fabricio Alvarado this week launched a social media campaign asking mobile phone users to post a message with the hashtag #modoavioncr every time they have problems making a call, sending an SMS or using mobile Internet.

ICE postpaid mobile plans top consumer value ranking in Costa Rica, new study shows

Amid a national debate over a proposed change in mobile Internet rates, a study released this week shows that rate plans from state-owned carrier Kölbi, part of the Costa Rican Electricity Institute (ICE), are generally less expensive than competing plans with similar features.

Costa Rica could use a great weather app, but IMN’s new release falls short

To help us prepare for the day, Costa Rica’s National Metereological Institute (IMN) recently released its own app - a valiant effort to interpret the local troposphere for everyday people, but too full of flaws and bugs to be a worthy option.

López, Guatemala’s 1st billionaire, beating Slim with Tigo Mobile

When Mario López Estrada was head of Guatemala's state telecommunications monopoly in the 1980s, making a phone call in the war-ravaged Central American nation was a hopeless endeavor. Almost three decades later, Guatemala ranks No. 1 globally in mobile network coverage, according to a report by the World Economic Forum.

Mobile users angry over proposed change in Internet rates

The Telecommunications Superintendency (SUTEL) on July 1 will hold a public hearing to propose a change in the way carriers charge for mobile Internet services. But angry customers are getting ready to fight back.

Study shows competition good for Costa Rica’s telecom market

More than 80 percent of smartphones in the country have Internet connections above 1 Mbps, and users are overwhelmingly satisfied with their current carriers.
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