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Costa Rica
Friday, May 20, 2022
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Costa Rica mobile carriers improve coverage, but not internet speed

The country's mobile phone carriers scored high in coverage and quality, but low on internet speed

ICE customers to face phone, Internet, cable interruptions this week

The Costa Rican Electricity Institute (ICE) announced rolling interruptions of phone, Internet and cable services this week in five provinces. Find out if/when it will affect you.

ICE denounces telecom regulator for hiring lawyers who worked with private competitors

Union leaders are seeking the dismissal of all members of the Telecommunications Superintendency Council for an alleged conflict of interest.

Costa Rican Electricity Institute appeals ₡2 billion fine by regulators

ICE's appeal calls the SUTEL action illegal, inconsistent and flawed due to a “lack of proof and evidence to justify the sanction.” It also argues that ICE’s promotions did not cause any of its competitors to exit the market or block entry to new competitors.

ICE to stop printing monthly bills

ICE will send electronic invoices, and the company is asking customers to register email addresses at its website: kolbi.cr or at any kölbi store, ICE location or via the customer service hotline 1193. Customers also can call ICE’s automated system at 1187.

Costa Rica’s telecom regulator sanctions state-owned ICE for unfair competition

ICE was ordered to pay a ₡2.2 billion ($4 million) fine for unfair competition through a discount program aimed at attracting prepaid mobile phone users.

Maintenance work may affect ICE Internet, phone services this week

Works will be carry out all week at specific times and areas, according to a schedule released by ICE.

3 out of 4 cellphone users in Costa Rica are satisfied with their service, survey finds

Consulting firm Demoscopía conducted the study from August to October last year, evaluating users' perception of services offered by the five phone carriers for landlines, IP phones, mobile phones and mobile Internet.

Court orders state-run mobile carrier to pay customers for poor coverage

A Civil and Administrative Tribunal ordered the Costa Rican Electricity Institute (ICE) to pay ₡500,000 ($945) to two of its customers for a lack of signal that prevented them from seeking help after a traffic accident three years ago. The plaintiffs say the amount awarded is far too little.

Social media campaign targets problems with mobile network coverage

National Restoration Party lawmaker Fabricio Alvarado this week launched a social media campaign asking mobile phone users to post a message with the hashtag #modoavioncr every time they have problems making a call, sending an SMS or using mobile Internet.
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Costa Rica Coffee

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