• Costa Rica Travel Insurance
  • Costa Rica Coffee Guide

Study shows competition good for Costa Rica’s telecom market

February 25, 2014

More than 40 percent of cellphone users in Costa Rica own smartphones, according to a study by consulting firm Demoscopía, conducted for Costa Rica’s Telecommunications Superintendency (SUTEL).

According to a SUTEL spokesman, this is the first time the agency has solid data on the number of cellphone users in the country.

The study results, released Monday, also show that 80 percent of smartphones in the country have Internet connections above 1 Mbps, and most users are satisfied with their current carriers. Just under 77 percent of all respondents said they have no problems with their mobile and Internet services.

User satisfaction with the country’s five telecom carriers ranged from 71-82 percent.

Local carrier Fullmóvil obtained the best results with an 82 percent satisfaction rate, followed by the Tico company Tuyo Móvil (77 percent), Mexico’s Claro (79 percent), Spain’s Movistar (78 percent) and state-owned ICE-Kolbi (71 percent).

The survey was conducted during the last quarter of 2013 of a sample of 5,038 active users 15 and older, and at least 1,000 users per operator were surveyed.

The study has a confidence level of 95 percent and a margin of error of ± 1.38 percent.

According to a SUTEL report last September, digital mobile penetration in Costa Rica increased from 69 percent in 2010 to 116 percent – 5.5 million cellphone lines – in 2013. In 2010, Costa Rica adopted legislation to allow private carriers to compete with the Costa Rican Electricity Institute for cellphone services.

According to this study, competition has been good for Costa Rican cellphone customers.

You may be interested

Lufthansa resumes flights to Costa Rica; 210 passengers arrive
Costa Rica
4443 views
Costa Rica
4443 views

Lufthansa resumes flights to Costa Rica; 210 passengers arrive

Alejandro Zúñiga - August 6, 2020

Lufthansa has resumed flights to Costa Rica, with its first flight bringing 210 passengers to the national territory from Frankfurt,…

Costa Rica will accept other travel insurance policies for tourists
Costa Rica
5320 views
Costa Rica
5320 views

Costa Rica will accept other travel insurance policies for tourists

Alejandro Zúñiga - August 5, 2020

Costa Rica will welcome tourists who obtain any qualifying travel insurance policy, even if the policy was not purchased through…

Costa Rica coronavirus updates for Wednesday, August 5
Costa Rica
21780 views
Costa Rica
21780 views

Costa Rica coronavirus updates for Wednesday, August 5

Alejandro Zúñiga - August 5, 2020

Costa Rica announced 10 new coronavirus-related deaths over the past day for a total of 191, according to official data…