Costa Rica Coffee Guide

How Can I Get a Phone Installed?

October 20, 2006

On Sept. 13, 2005, I ordered a phone line for my house in Dominical. On July 4, 2006, I paid the required $60 deposit to the Costa Rican Electricity Institute (ICE). It is now September 2006. A year has gone by with no phone line installed.

I have waited in line for many days and many hours in San Isidro for help. ICE officials make appointments but nobody ever shows up … I am told that only one person installs phones in a 50-mile radius. If ICE workers are worried about the Central American Free-Trade Agreement with the United States (CAFTA) and outside companies taking away their business, they certainly should be.

Apparently customer service is not a concept they understand. Can you help? By the way, I’m not the only one here with this problem. Thanks.

Harley Toberman

Dominical

According to ICE spokeswoman Vanessa Valladares, those who want a phone connection should call the San Isidro de El General ICE branch at 771-0166. Those who want to complain about bad service or delays can address their complaints to San Isidro Office Manager Luis Barbosa at 771-5111. It’s also advisable to contact Jorge Sánchez in the Telecommunications Customer Service Office at 234-7007. Always file complaints in writing.

If you have no luck getting a response from ICE within 10 days of filing your complaint, contact the Public Services Regulatory Authority (ARESEP), which spokeswoman Carolina Mora called “ICE’s mother.” ARESEP looks into complaints against ICE and other public service institutions reported to not be doing their jobs. The institution can be reached at 220-0102.Have a copy of your original complaint handy. ARESEP also receives complaints, in English and Spanish, at atencionusuario@aresep.go.cr. Complaint forms can be downloaded at www.aresep. go.cr. The fax number is 290-2010.

(Note: Since contacting The Tico Times, this reader’s phone line has been installed.)

 

You may be interested

Costa Rica mired in difficult internal negotiations regarding agreement with IMF
Costa Rica
897 views
Costa Rica
897 views

Costa Rica mired in difficult internal negotiations regarding agreement with IMF

Marco SIBAJA / AFP - September 30, 2020

Costa Rica is immersed in difficult internal negotiations as it seeks an agreement with the International Monetary Fund (IMF) to…

Costa Rica coronavirus updates for Tuesday, September 29
Costa Rica
5577 views
Costa Rica
5577 views

Costa Rica coronavirus updates for Tuesday, September 29

Alejandro Zúñiga - September 29, 2020

Costa Rica announced 19 new coronavirus-related deaths over the last day for a total of 880, according to official data…

Costa Rica says coronavirus measures continue in October
Costa Rica
21086 views
Costa Rica
21086 views

Costa Rica says coronavirus measures continue in October

Alejandro Zúñiga - September 29, 2020

President Carlos Alvarado and the National Emergency Commission (CNE) on Tuesday  announced Costa Rica's coronavirus measures will continue in October. The…