Fiber-optic internet lines in Costa Rica grew 146% between June 2019 and June 2020, according to a new report from the Superintendence of Telecommunications (SUTEL).
SUTEL issued a warning to all mobile carriers and granted them six months to outline a plan to improve their customer service.
Results of a recent study prompted SUTEL to propose letting market competition determine internet rates. The institution would regulate only the quality, not the cost, of telecom services.
The country's mobile phone carriers scored high in coverage and quality, but low on internet speed
A study on 4G LTE mobile networks ranks performance and coverage of Costa Rica's carriers just above average for the world.
Union leaders are seeking the dismissal of all members of the Telecommunications Superintendency Council for an alleged conflict of interest.
ICE's appeal calls the SUTEL action illegal, inconsistent and flawed due to a “lack of proof and evidence to justify the sanction.” It also argues that ICE’s promotions did not cause any of its competitors to exit the market or block entry to new competitors.
ICE will send electronic invoices, and the company is asking customers to register email addresses at its website: kolbi.cr or at any kölbi store, ICE location or via the customer service hotline 1193. Customers also can call ICE’s automated system at 1187.
ICE was ordered to pay a ₡2.2 billion ($4 million) fine for unfair competition through a discount program aimed at attracting prepaid mobile phone users.