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Friday, October 22, 2021
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Costa Rica fiber-optic internet coverage more than doubled in one year

Fiber-optic internet lines in Costa Rica grew 146% between June 2019 and June 2020, according to a new report from the Superintendence of Telecommunications (SUTEL).

Telecomm regulator warns mobile carriers to reduce wait times on customer service hotlines

SUTEL issued a warning to all mobile carriers and granted them six months to outline a plan to improve their customer service.

Telecommunications regulator proposes lifting phone, internet rate controls

Results of a recent study prompted SUTEL to propose letting market competition determine internet rates. The institution would regulate only the quality, not the cost, of telecom services.

Costa Rica mobile carriers improve coverage, but not internet speed

The country's mobile phone carriers scored high in coverage and quality, but low on internet speed

Costa Rica ranks just above average in 4G mobile coverage

A study on 4G LTE mobile networks ranks performance and coverage of Costa Rica's carriers just above average for the world.

Cuba to launch first public Wi-Fi hotspots

HAVANA, Cuba – Cuba announced plans Thursday to open 35 public Wi-Fi hotspots and halve the price to go online, seeking to expand Internet access in one of the world's least-connected countries.

ICE denounces telecom regulator for hiring lawyers who worked with private competitors

Union leaders are seeking the dismissal of all members of the Telecommunications Superintendency Council for an alleged conflict of interest.

Costa Rican Electricity Institute appeals ₡2 billion fine by regulators

ICE's appeal calls the SUTEL action illegal, inconsistent and flawed due to a “lack of proof and evidence to justify the sanction.” It also argues that ICE’s promotions did not cause any of its competitors to exit the market or block entry to new competitors.

ICE to stop printing monthly bills

ICE will send electronic invoices, and the company is asking customers to register email addresses at its website: kolbi.cr or at any kölbi store, ICE location or via the customer service hotline 1193. Customers also can call ICE’s automated system at 1187.

Costa Rica’s telecom regulator sanctions state-owned ICE for unfair competition

ICE was ordered to pay a ₡2.2 billion ($4 million) fine for unfair competition through a discount program aimed at attracting prepaid mobile phone users.

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