Kolbi

Fiber-optic internet lines in Costa Rica grew 146% between June 2019 and June 2020, according to a new report from the Superintendence of Telecommunications (SUTEL).

The country's mobile phone carriers scored high in coverage and quality, but low on internet speed

In the run-up to this year's International Women's Day, Costa Rica's state-owned cell service provider launched a social media campaign emphasizing stereotypes of female consumers.

A study on 4G LTE mobile networks ranks performance and coverage of Costa Rica's carriers just above average for the world.

Union leaders are seeking the dismissal of all members of the Telecommunications Superintendency Council for an alleged conflict of interest.

ICE's appeal calls the SUTEL action illegal, inconsistent and flawed due to a “lack of proof and evidence to justify the sanction.” It also argues that ICE’s promotions did not cause any of its competitors to exit the market or block entry to new competitors.

ICE will send electronic invoices, and the company is asking customers to register email addresses at its website: kolbi.cr or at any kölbi store, ICE location or via the customer service hotline 1193. Customers also can call ICE’s automated system at 1187.

ICE was ordered to pay a ₡2.2 billion ($4 million) fine for unfair competition through a discount program aimed at attracting prepaid mobile phone users.

A Civil and Administrative Tribunal ordered the Costa Rican Electricity Institute (ICE) to pay ₡500,000 ($945) to two of its customers for a lack of signal that prevented them from seeking help after a traffic accident three years ago. The plaintiffs say the amount awarded is far too little.

The state-owned Costa Rican Electricity Institute on Wednesday unveiled options for new 4G LTE mobile network services under its trademark Kölbi. Service will be available in March to some mobile users, while iPhone owners will have to wait another month.