Results of a recent study prompted SUTEL to propose letting market competition determine internet rates. The institution would regulate only the quality, not the cost, of telecom services.
ICE's appeal calls the SUTEL action illegal, inconsistent and flawed due to a “lack of proof and evidence to justify the sanction.” It also argues that ICE’s promotions did not cause any of its competitors to exit the market or block entry to new competitors.
ICE was ordered to pay a ₡2.2 billion ($4 million) fine for unfair competition through a discount program aimed at attracting prepaid mobile phone users.