ICE blames Internet, phone blackout on equipment failure
From the print edition
Malfunctioning equipment caused a network failure at the state-run Costa Rican Electricity Institute (ICE) Wednesday that prevented more than 2 million customers around the country from using Internet and cellphone services for at least three hours, the company announced Friday.
“The root cause of the impairment was due to malfunctioning equipment,” ICE wrote in a report submitted to the Telecommunications Superintendency (Sutel).
Sutel is reviewing the reports to try to figure out the best way to compensate ICE customers.
According to reports from ICE’s support line (1115), the problem began at 3 p.m., and service was reestablished at about 5:45 p.m. Neither the company’s support staff nor its press office could immediately say what had caused the failure.
ICE reported connection failures on Internet, IP and 3G telephone services, both for making calls and sending messages. There also were reports of problems with fixed and GSM lines. The blackout affected some banks too, as customers could not use credit cards or withdraw cash from ATMs.
You may be interested
Costa Rica coronavirus updates for Monday, September 21Alejandro Zúñiga - September 21, 2020
Costa Rica announced 59 new coronavirus-related deaths since Friday for a total of 745, according to official data released Monday…
President of Legislative Assembly doesn’t see viability of Costa Rica’s IMF proposalAlejandro Zúñiga - September 21, 2020
The president of Costa Rica's Legislative Assembly expressed his displeasure with the Presidency's fiscal measures that are intended to help…
Costa Rica to participate in UN General Assembly this weekThe Tico Times - September 21, 2020
President Carlos Alvarado will participate this week in the 75th session of the United Nations General Assembly, the Costa Rican…