• Costa Rica Travel Insurance
  • Costa Rica Coffee Guide

Osa Lodges Complain About Nature Air Luggage

April 11, 2008

There’s trouble in paradise. Lodge owners  in ecotourism hotspot the Osa Peninsulaare complaining that Nature Air flights are sending their customers’ luggage late – sometimes by days – putting a cramp in their vacations.

Nature Air officials counter by pointing out that fuel issues make it difficult to please everyone, since lack of refueling facilities at the Puerto Jiménez airport means the planes must carry enough fuel to make the return journey.

“There’s not many things internally we can do as a company,” said Alexi Huntley, the airline’s sales and marketing director.

The main issue is that travelers bringing lots of luggage are sometimes not able to travel on the same flight with their luggage, meaning someone has to pick it up later.Huntley said Nature Air did do something to alleviate the problem during the high season, scheduling an extra flight just for luggage. He said it cost the company more than $100,000 and lost revenue.

“There’s no airline in the world that would take that type of money off its bottom line,” he said.

But Urias Porras, the customer coordinator at the Iguana Lodge, said since the high season ended, so did the extra flight.

Sometimes his lodgers have to wait two days to get their luggage, or pay for a taxi to pick it up.

While Huntley chalked most of the problem up to lack of refueling facilities, he also said Osa tourists tend to have more “gear,” making their luggage bulkier. Not all lodge operators are annoyed at Nature Air.

Adriana Domenech, the manager of El Remanso, said that while there have been some problems with luggage arriving on time, the complaints of some lodge operators were “ridiculous.” Nature Air, she said, has comparatively very good service.

“They’ve always done what they need to do.”

 

You may be interested

CCSS conducts ‘mega transfer’ of COVID patients from full hospital
Costa Rica
15812 views
Costa Rica
15812 views

CCSS conducts ‘mega transfer’ of COVID patients from full hospital

Alejandro Zúñiga - December 3, 2020

The Costa Rican Social Security System (CCSS) on Wednesday conducted a large-scale transfer of coronavirus patients from a saturated Escalante Pradilla…

News briefs: Costa Rica news highlights to start your Thursday
Costa Rica
2198 views
Costa Rica
2198 views

News briefs: Costa Rica news highlights to start your Thursday

Alejandro Zúñiga - December 3, 2020

Happy Thursday from The Tico Times! Here's the news you should know as a new day starts in Costa Rica.…

Costa Rica celebrates 72nd anniversary of army abolition by inaugurating museum
Costa Rica
12254 views
Costa Rica
12254 views

Costa Rica celebrates 72nd anniversary of army abolition by inaugurating museum

AFP and The Tico Times - December 2, 2020

Costa Rica on Tuesday inaugurated a museum in the middle of the mountains south of the capital to remember former…