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Friday, May 27, 2022
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Mobile Internet carriers

Telecomm regulator warns mobile carriers to reduce wait times on customer service hotlines

SUTEL issued a warning to all mobile carriers and granted them six months to outline a plan to improve their customer service.

Telecommunications regulator proposes lifting phone, internet rate controls

Results of a recent study prompted SUTEL to propose letting market competition determine internet rates. The institution would regulate only the quality, not the cost, of telecom services.

Costa Rica mobile carriers improve coverage, but not internet speed

The country's mobile phone carriers scored high in coverage and quality, but low on internet speed

Costa Rica ranks just above average in 4G mobile coverage

A study on 4G LTE mobile networks ranks performance and coverage of Costa Rica's carriers just above average for the world.

Telecom regulator hires ad agency to promote change in mobile Internet rates

Costa Rica’s Telecommunications Superintendency (SUTEL) hired a PR firm to help it sell a proposed change in mobile Internet rates in Costa Rica, from speed to amount of data downloaded.

Maintenance work may affect ICE Internet, phone services this week

Works will be carry out all week at specific times and areas, according to a schedule released by ICE.

3 out of 4 cellphone users in Costa Rica are satisfied with their service, survey finds

Consulting firm Demoscopía conducted the study from August to October last year, evaluating users' perception of services offered by the five phone carriers for landlines, IP phones, mobile phones and mobile Internet.

Court orders state-run mobile carrier to pay customers for poor coverage

A Civil and Administrative Tribunal ordered the Costa Rican Electricity Institute (ICE) to pay ₡500,000 ($945) to two of its customers for a lack of signal that prevented them from seeking help after a traffic accident three years ago. The plaintiffs say the amount awarded is far too little.

Court orders new hearing to discuss proposed changes in mobile Internet rates

The Constitutional Chamber of the Supreme Court, or Sala IV, on Monday evening ordered the Telecommunications Superintendency (SUTEL) to conduct a new study on current mobile market conditions that is up-to-date and includes all of the country’s three carriers.

Internet users could face speed, access problems over the weekend

The Telecommunications Superintendency announced that users of both fixed line and mobile Internet services could experience intermittent or full interruptions beginning at 10 p.m. on Friday and lasting until 6 a.m. on Sunday.

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