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Mobile carriers

Telecomm regulator warns mobile carriers to reduce wait times on customer service hotlines

SUTEL issued a warning to all mobile carriers and granted them six months to outline a plan to improve their customer service.

ICE denounces telecom regulator for hiring lawyers who worked with private competitors

Union leaders are seeking the dismissal of all members of the Telecommunications Superintendency Council for an alleged conflict of interest.

Costa Rican Electricity Institute appeals ₡2 billion fine by regulators

ICE's appeal calls the SUTEL action illegal, inconsistent and flawed due to a “lack of proof and evidence to justify the sanction.” It also argues that ICE’s promotions did not cause any of its competitors to exit the market or block entry to new competitors.

Costa Rica’s telecom regulator sanctions state-owned ICE for unfair competition

ICE was ordered to pay a ₡2.2 billion ($4 million) fine for unfair competition through a discount program aimed at attracting prepaid mobile phone users.

Maintenance work may affect ICE Internet, phone services this week

Works will be carry out all week at specific times and areas, according to a schedule released by ICE.

3 out of 4 cellphone users in Costa Rica are satisfied with their service, survey finds

Consulting firm Demoscopía conducted the study from August to October last year, evaluating users' perception of services offered by the five phone carriers for landlines, IP phones, mobile phones and mobile Internet.

Court orders state-run mobile carrier to pay customers for poor coverage

A Civil and Administrative Tribunal ordered the Costa Rican Electricity Institute (ICE) to pay ₡500,000 ($945) to two of its customers for a lack of signal that prevented them from seeking help after a traffic accident three years ago. The plaintiffs say the amount awarded is far too little.

Study shows competition good for Costa Rica’s telecom market

More than 80 percent of smartphones in the country have Internet connections above 1 Mbps, and users are overwhelmingly satisfied with their current carriers.

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