• Costa Rica Coffee Guide

Bus, Taxi Users Urged To Report Bad Service

November 16, 2007

Bus and taxi users frustrated by bad service can vent their problems to the Public Works and Transport Ministry (MOPT), which Monday announced a hotline established for the purpose.

By calling 800-TRANSITO, users can tell the ministry about poor service on buses or taxis including drivers being rude, overcharging or failing to comply with schedules. They can also complain about vehicles in bad condition. Concerns can also be submitted online by filling out a form on www.mopt.go.cr/quejas.html.

The ministry plans to use these complaints to investigate companies and revoke concessions granted to those that consistently fail to comply with norms, according to a statement from MOPT.

Drivers’ actions that should be reported include stopping for long periods to hand over money to someone else from their company, smoking, listening to loud music or not stopping at established points.

Complaints should contain the place, day and time the incident occurred as well as a brief explanation of what happened and the phone number of the person placing the complaint. If the incident occurred on a bus, its number should be given as well as the route or name of the bus company.

For complaints about taxis, the license plate number should be listed.

 

You may be interested

Costa Rica begins AstraZeneca vaccine injections
Costa Rica
10 views
Costa Rica
10 views

Costa Rica begins AstraZeneca vaccine injections

Alejandro Zúñiga - April 19, 2021

Costa Rica on Monday began inoculating citizens and residents against Covid-19 using the AstraZeneca vaccine. At a ceremony, several Costa…

Human smugglers reap billions selling the American Dream
Latin America
6 views
Latin America
6 views

Human smugglers reap billions selling the American Dream

Yussel Gonzalez / AFP with Herika Martinez in Ciudad Juarez - April 19, 2021

The tide of migrants sweeping across Mexico to the US border is not just a humanitarian crisis -- it is…

KLM will resume Costa Rica flights next month
Costa Rica
16 views
Costa Rica
16 views

KLM will resume Costa Rica flights next month

Alejandro Zúñiga - April 19, 2021

Dutch airline KLM plans to resume its Costa Rica flights starting June 29, the Tourism Board (ICT) announced Monday. The…