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Consumer rights

Telecomm regulator warns mobile carriers to reduce wait times on customer service hotlines

SUTEL issued a warning to all mobile carriers and granted them six months to outline a plan to improve their customer service.

PriceSmart supermarkets in Costa Rica recall frozen tilapia fish

PriceSmart will reimburse customers who purchased tilapia between Nov. 7-24, under lot number 16080816172Y and with an expiration date of Aug. 7, 2018.

Gas stations fined for dispensing less fuel to motorists than they pay for

The Public Services Regulatory Authority (ARESEP) found a total of 22 gas stations across the country that were expending less fuel than what consumers paid for.

Consumer group warns of explosion danger with cooking gas cylinders

The Costa Rican Consumers Association is asking the Environment Ministry and lawmakers to ban aluminuim gas cylinders and to demand that gas companies replace them with tanks made of iron or polymer.

Mother’s Day deals vary hugely around Costa Rica, survey finds

Most of surveyed businesses —81 percent— complied with consumer protection laws requirements, representing an improvement over the previous year when MEIC's study found a compliance of 72 percent.

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