ICE upgrades voice mail service
As of Sunday, the Costa Rican Electricity Institute (ICE) has implemented new features for kölbi cellphone users on the GSM network.
“ICEVOZ” will use a new voice-mail storage system located on the platforms of the new 3.5 Generation network.
ICE GSM customers will be notified via multimedia messaging – on phones that allow it – or text, whenever there is new voice mail. Users will also receive an audio notification to their personal email account, among other benefits.
To access the new voice-mailbox, customers must follow these steps:
1. Dial 1190.
2. Listen to the tutorial (available in English).
3. Enter a new password between 4 and 7 digits, followed by the “#” symbol.
4. After this process, the system will prompt you to record your name.
5. Finally, record your personal greeting.
“We knew this was something that our customers were expecting. With the change, GSM customers will reach a more user-friendly and dynamic mailbox menu,” said Danny Salas, director of client solutions management at ICE.
Customers can still check voice mail in the old box, but only until Feb. 21. To do so, they should dial 8999-1190 and follow the steps as usual.
For more information, dial 1115 or 1193, or visit http://www.kolbi.cr.
You may be interested
Playa Hermosa inaugurates accessible beach projectThe Tico Times - January 25, 2021
Playa Hermosa in Guanacaste has handicap-accessible facilities, which the Tourism Board says makes it the first “100% accessible beach” in…
Hiking in Corcovado Costa Rica: The Wildest Coastal TrailShawn Larkin - January 24, 2021
There is something magical about where forest meets the sea. The 11-kilometer coastal trail from Drake Bay to Corcovado, on…