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Friday, May 27, 2022
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Telecomm regulator warns mobile carriers to reduce wait times on customer service hotlines

SUTEL issued a warning to all mobile carriers and granted them six months to outline a plan to improve their customer service.

Telecommunications regulator proposes lifting phone, internet rate controls

Results of a recent study prompted SUTEL to propose letting market competition determine internet rates. The institution would regulate only the quality, not the cost, of telecom services.

Costa Rica mobile carriers improve coverage, but not internet speed

The country's mobile phone carriers scored high in coverage and quality, but low on internet speed

Costa Rica ranks just above average in 4G mobile coverage

A study on 4G LTE mobile networks ranks performance and coverage of Costa Rica's carriers just above average for the world.

WATCH: Real Madrid star Keylor Navas makes Tico teen’s wish come true

Costa Rica’s and Real Madrid keeper Keylor Navas surprised a young Tico who flew to Madrid just to meet him.

ICE denounces telecom regulator for hiring lawyers who worked with private competitors

Union leaders are seeking the dismissal of all members of the Telecommunications Superintendency Council for an alleged conflict of interest.

Costa Rican Electricity Institute appeals ₡2 billion fine by regulators

ICE's appeal calls the SUTEL action illegal, inconsistent and flawed due to a “lack of proof and evidence to justify the sanction.” It also argues that ICE’s promotions did not cause any of its competitors to exit the market or block entry to new competitors.

Costa Rica’s telecom regulator sanctions state-owned ICE for unfair competition

ICE was ordered to pay a ₡2.2 billion ($4 million) fine for unfair competition through a discount program aimed at attracting prepaid mobile phone users.

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