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Friday, May 27, 2022
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Consumer's rights

Regulatory authority, propane companies reach agreement to replace defective cylinders

An evaluation by the Public Services Regulatory Authority found that 61 percent of propane cylinders currently in use lack appropriate information and 23 percent have some kind of physical damage.

Mother’s Day deals vary hugely around Costa Rica, survey finds

Most of surveyed businesses —81 percent— complied with consumer protection laws requirements, representing an improvement over the previous year when MEIC's study found a compliance of 72 percent.

Coming Holy Week brings huge price spikes in seafood

The Economy Ministry found increases of up to 231 percent in the price of canned calamari, 150 percent in tuna, and 132 percent in palm hearts.

Court orders state-run mobile carrier to pay customers for poor coverage

A Civil and Administrative Tribunal ordered the Costa Rican Electricity Institute (ICE) to pay ₡500,000 ($945) to two of its customers for a lack of signal that prevented them from seeking help after a traffic accident three years ago. The plaintiffs say the amount awarded is far too little.

Court orders new hearing to discuss proposed changes in mobile Internet rates

The Constitutional Chamber of the Supreme Court, or Sala IV, on Monday evening ordered the Telecommunications Superintendency (SUTEL) to conduct a new study on current mobile market conditions that is up-to-date and includes all of the country’s three carriers.

Regulatory agency drops electricity rates for all distributors in Costa Rica

A day after it approved rate hikes last week for the Costa Rican Electricity Institute, or ICE, the Public Services Regulatory Authority on Friday approved a decrease in electricity rates for all of the country’s electricity distributors. That change will take effect on Oct. 1.

Electricity rates for ICE customers to increase in October

The Public Services Regulatory Authority (ARESEP) approved a 3.7 percent increase in electricity rates requested by the Costa Rica Electricity Institute (ICE). The new rate was published in the government's official newspaper La Gaceta on Thursday.

Social media campaign targets problems with mobile network coverage

National Restoration Party lawmaker Fabricio Alvarado this week launched a social media campaign asking mobile phone users to post a message with the hashtag #modoavioncr every time they have problems making a call, sending an SMS or using mobile Internet.

ICE postpaid mobile plans top consumer value ranking in Costa Rica, new study shows

Amid a national debate over a proposed change in mobile Internet rates, a study released this week shows that rate plans from state-owned carrier Kölbi, part of the Costa Rican Electricity Institute (ICE), are generally less expensive than competing plans with similar features.

Supreme Court’s Constitutional Chamber to hold hearing on proposed mobile Internet rate changes

The Constitutional Chamber of the Supreme Court, or Sala IV, scheduled a hearing on Thursday at 9 a.m. for advocates and opponents of a proposed change in mobile Internet rates, originally scheduled to take effect last month.

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