The U.S.-based company Motif last Friday announced the closure of its customer support call center in Heredia, north of the Costa Rican capital.
The news was confirmed in a press release signed by local manager Kaushal Mehta, stating, “[The closure] was due to a change in the customer base served by Motif from its Costa Rica facilities.”
The company provides technical support for e-commerce, online retail, travel and financial services.
The statement says that all employees in Costa Rica will be dismissed but will receive severance payments punctually according to the country’s labor laws.
“Our main concern is the welfare of our employees. Of 90 staff members currently working in the company, we will be able to help relocate 70 of them in other service companies operating in Costa Rica,” the statement said.
Motif opened business in the country in 2009 with an initial investment of $2.5 million and 70 employees. In 2010, the company began operating a call center and announced an expansion.
In addition to Costa Rica, the California-based company also operates in India and the Philippines.