ICE mobile Internet users to receive compensation for poor service
The Costa Rican Electricity Institute (ICE) must return 37 percent of the monthly cost of Internet service to 49 customers after a regulatory agency found the state-run company failed to comply with contract plans.
The decision came after an investigation by the Telecommunications Superintendency (SUTEL), prompted by multiple complaints received last year.
SUTEL spokesman Eduardo Castellón said the total compensation ICE must pay is not yet clear, as “it depends on the contract plan signed by each customer for mobile Internet service.”
ICE did not appeal the ruling, and SUTEL will proceed to notify affected users. ICE is expected to begin paying customers in coming days.
The amount of compensation will be calculated from the moment customers filed a claim to the date they received SUTEL’s notification.
You may be interested
Panama says it will enable ‘abandoned’ hospital for Covid-19AFP - September 22, 2020
The Panamanian government said Monday it will enable an unfinished hospital to care for Covid-19 patients. The hospital's construction, the…
Costa Rica coronavirus updates for Monday, September 21Alejandro Zúñiga - September 21, 2020
Costa Rica announced 59 new coronavirus-related deaths since Friday for a total of 745, according to official data released Monday…
President of Legislative Assembly doesn’t see viability of Costa Rica’s IMF proposalAlejandro Zúñiga - September 21, 2020
The president of Costa Rica's Legislative Assembly expressed his displeasure with the Presidency's fiscal measures that are intended to help…