ICE mobile Internet users to receive compensation for poor service
The Costa Rican Electricity Institute (ICE) must return 37 percent of the monthly cost of Internet service to 49 customers after a regulatory agency found the state-run company failed to comply with contract plans.
The decision came after an investigation by the Telecommunications Superintendency (SUTEL), prompted by multiple complaints received last year.
SUTEL spokesman Eduardo Castellón said the total compensation ICE must pay is not yet clear, as “it depends on the contract plan signed by each customer for mobile Internet service.”
ICE did not appeal the ruling, and SUTEL will proceed to notify affected users. ICE is expected to begin paying customers in coming days.
The amount of compensation will be calculated from the moment customers filed a claim to the date they received SUTEL’s notification.
You may be interested
Costa Rica relocation/retirement guide book releases its 19th editionTico Times - April 11, 2021
Long time Costa Rica citizen and Tico Times columnist, Christopher Howard, releases the 19th edition of his popular relocation/retirement guide Over…
Costa Rica Multipurpose Patio Shrub – MalincheEd Bernhardt - April 11, 2021
Here’s another attractive ornamental that’s a favorite Costa Rican backyard patio shrub. You’ll find malinche (Caesalpinia pulcherrima) growing in just…