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Costa Rica
Thursday, October 28, 2021

My Costa Rican Dentist is hiring a person to work in the International Patient Center.

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My Costa Rican Dentist is hiring a person to work in the International Patient Center.

Responsibilities
• Manage inbound and outbound calls in a timely manner
• Follow communication “scripts” when handling different topics
• Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
• Seize opportunities to upsell dental treatments when they arise
• Build sustainable relationships and engage customers by taking the extra mile
• Keep records of all conversations in our call center database (CRM) in a comprehensible way
• Frequently attend educational seminars to improve knowledge and performance level
• Meet personal/team qualitative and quantitative targets
• Follow up on all requests for information
• Prepare and send treatment quotes
• Coordination of logistical and operational aspects
• Coordination with the different dental clinics

Job profile

• Proven experience in telephone sales. (Indispensable)
• With solid knowledge in dentistry, especially in dental implants (Indispensable)
• Level of English, at least B2 (Indispensable)
• Experience in selling services to international clients, especially the US market (Indispensable)
• Experience in the sale of medical or dental services to international patients (Desirable)
• Solid knowledge in the management of Customer Relationship Management (CRM) systems
• Handling tools like Zoom to make virtual consultations

Terms

• Fixed and variable model (closing commissions). It will be determined by the degree of compliance with respect to the job profile
• Start date: January 18, 2021

Apply

https://forms.gle/FfpRCU6CSzmq83Wa9

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